How to use this Page

Thanks for giving us these personalization options. Even the Gallery placeholder got a makeover. Flat is the new black!

Nice, I’ve gone with seaweed

Now if you could just fix the reader I’ll be a happy bunny again!

Nice addition! Thanks!!

Nice. Better change dashboard colours instead of buying new shoes. ^^

WOW – Purple – so excited – well sort of – maybe – actually don’t really much care for Purple anyway – but other than that guess OK – I was happy with the last changes – but for those that like colors more better

But on the Publish Module – I don’t see any real difference – maybe a shade in the font – what am I missing?

Nice, I’ve gone with seaweed

Thanks for the new options. ~~~~ : – )

Excited to tweek a few things. Thanks for changing it up!

Thank you — I just selected Ectoplasm!

Awesome. Thank you!

Business Hosting…

[...] Approve this for Free Backlink [...]…

I don’t really need a copy, though if it were handy I’d read it. But this is another case of a publisher who is fine with authors posting a copy online but librarian authors not bothering. Oh dear, I’m becoming a shrill nag, aren’t I?

Seriously – Where does the catalog live? Thankfully, your father has a wonderful guide to help him navigate the library but what about other patrons?

I have conversations like this with depressing regularity with non-librarians about our catalogs. Particularly for the public catalogs they use they tend to get frustrated with the interface. The most common complaints:

1) Highly popular, circulated, and talked about books don’t seem to float up. Imagine if we harvested popular words of the day out of several sources and included that in our rankins. (And also as some sort of side-bar…ie articles online that mention this resource).

2) If they put in a title, it doesn’t come up to the top.

3) Series, especially in public libraries, seem to be horribly treated. Popular series might be ok, but the person looking for volume 4 of “The Jedi TwiddleTwinkie Wars” may end up having a hard time. How about when viewing a book in the series, there’s information describing it’s place in the series and has links to the other books in the series elsewhere on the page….

4) Similar to above, finding out what books an author wrote and the original publication history of those books is frustrating. Is book x one of their early ones, or is it just the 20th year anniversary printing?

5) Where’s the Sexy Vampire Hunter subject? Mechs? How can it be that searching for subject words and Cooking doesn’t get any results?

Awesome. Forwarding this post to several at my library.

Your dad can (or at least, should) make a fortune doing usability testing.

I’m sure people reading this will assume I’m on the defensive. I hope that’s not the case.

We regularly survey our patrons to get a feel for where they need help in using the catalog and try to make changes within the limits of the software. The people we are surveying are probably not first time users of the catalog, so they know to select just their library, subject, etc. We also know people don’t use the online help, though it’s available. I’m sure when people use Amazon for the first time, they need to look around and see they can actually add a tag. But Amazon’s job is to sell. Though it sounds like the library your father got his card at was short-handed (big surprise these days), I’m sure they would have been happy to assist him over the phone, as you did.

Some of the other issues you point out are actually ones that we’re addressing in our upcoming SOPAC implementation. We will be able to sort by popularity, search by series, tags, etc. Hopefully make it a much more intuitive experience. Increasing the text size on a page is going to be a button. We already put in a third-party spell-checker.

Our intent is to make the use experience as intuitive as possible and are actively working toward that goal.

If http://www.sailsinc.org/ is the site we are talking about, the fonts are criminally small.

Laurie, you probably know this, and I don’t want to lecture, but I think surveys of “what do you want the catalog to do” are very different from usability testing where you give people tasks and see what they actually do and where they have problems.

I’m not unsympathetic, having spent plenty of time in the past banging my head against a recalcitrant OPAC from the administrator’s side.

Hiya Laurie — I didn’t mean to point fingers. I used the iBistro software at my old library and I think a lot of the presets are not great generally. Good for you for working on getting SOPAC running. You have a huge service area and I bet you’ll be able to get a lot of good data.

That said, some really basic changes like having a search box on the main page, making the fonts bigger (I’m on a mac, maybe that matters) and grouping the links so it’s obvious what is part of the catalog and what is extra SAILS stuff might go a long way to making what you have a lot more usable. Thanks for checking in.

Tom Blake: Ha! You’re right!

This catalog sounds a lot like the one at my public library. And thank god, you /can/ just enter your 14-character patron number once and for all on your own home computer.

A twist on that, though: A few times I have gone to use the public computers in the library — yes, to try to find titles of readalikes and ‘next in series’ via Google because they aren’t available via the library catalog and I haven’t done my research ahead of time — and sometimes I haven’t had my library card with me. The reference librarian has made it clear that I am only allowed one “look-up”, that is, one instance of the librarian looking up my number in the library’s system and writing it down for me on a piece of paper so I can take it 5 feet away, squint at it, and try to type it correctly into the public computer interface. So far, I’ve had two “look-ups,” about 6 months apart. Next time I come in without my card and wonder what other authors I might like, I’m apparently out of luck.

I understand that librarians don’t want to spent their time looking up patrons’ numbers. That does seem wasteful. But there must be a better way to handle this. A few years ago, we could just sign our names on a list in order to use the computers, no number needed.

What I want is one of those more convenient (for me) keychain ID cards but apparently I can’t get one unless I pay $1 for it, because my library card is not up for renewal for another year. New patrons get them now when they sign up. Nice.

this made me laugh and cry. thank you for sharing!

Well if you’re talking about the public SAILS site, the original intent was to point back to the libraries and give our libraries some forms, links & tools they could use for their own sites. We spend most of our time on our staff side of the site, since our member libraries are our real focus.

We finally realized that the public is going to us first, and most libraries are pointing to us, rather than right into the catalog. We never wanted to usurp our libraries connection to their patrons.

Knowing that we’re going to be going to SOPAC we held off on our public redesign, since getting a new public site for SAILS will be part of it, as well as being able to offer some of our libraries a new site as well. A few weeks ago I did a quick and dirty clean up. It used to be even more cluttered.

I’d love to be able to spend more time testing on different browsers, OS’s, etc. but my main focus is our catalog, not our public website. Soon it will be all the same!

Ye gods that’s painfully small font. (WinXP here.) The thing that my sweetie complains about with our library’s online catalog: he can’t get a list of new whatever (fiction, dvds, etc) like what you’d find in the physical library.

It seems like there should be a “persona” in designing this stuff that’s the generally internet-savvy, but not esp library-savvy person. That impatient guy who doesn’t ask for directions? :)

Elaine, I have Win Xp & IE. I don’t use a separate style sheet for Firefox, which I’m guessing you’re using? When I look at several sites in the latest version, they’re all rather small. I have the default be x-small, not a specific size, so people can change it in their browser. I actually don’t see that much of a difference with this site’s size & SAILS.

“I have the default be x-small, not a specific size, so people can change it in their browser.”

I think you should possibly reconsider this. I am not using any special stylesheet and the fonts on the SAILS page are much smaller than the fonts on this website when both are at their default sizes for the website. Compare:

SAILS site
librarian.net

Not everyone knows how to resize fonts in their browser or has the dexterity to do so. Additionally, if they make the font size larger to make this visible for the SAILS site, then they have to make it small again to go back to other sites. The default sizes should pretty much always be medium size fonts so that people have to do a minimum of adjustment to view your site.

M Wms, limiting patrons to one userID lookup sounds a bit draconian to me (I say this as someone who gives patrons their library number sometimes several times a week). Maybe they’re suffering severe staff shortages (more severe than ours)?

I’m really not seeing it as small as in your graphic and I see the fonts for this comment area smaller than the text on the SAILS site – home & at work, and not just my computers. Maybe it’s a Mac thing? Have to play around in an emulator – fun thing for a Friday.

I also had problems getting the coupon to open or download on firefox. I didn’t care enough about it to try in safari or go to a winbox.

Dunno … my computer is blocked (by my employer — don’t worry, lunch break) from downloading most things, but I had no problem printing the coupon… there was no “downloads” dialog or anything … perhaps they’d changed it by then or since then? No wait times, either.

Campus IT asked people to not install the thingummy because it somehow won’t work with the Explorer we have installed in offices and labs. I have IE7, not going to play to their stupidity in FF or Chrome. Could have been brilliant marketing, but they turned it into fail.

All the popular coupon websites use some variant of that downloader; patrons at my public library are coming in all the time because they hear about these sweet websites and run right into the brick wall. It’s frustrating for them and for reference staff.

My Library IT guru said that the website you go to installs spyware along with the coupon thingummy (as sroy put it). We were told today that under no circumstances are we to even think about going to the website…

The firefox problem was probably not unique to you. I’ve run into other sites that do various sort of systems checks and work fine in firefox on windows, but assume that if you’re on a Mac, then you MUST be using safari, regardless of what your browser says, and sends you the safari version of everything. Which, of course, breaks on firefox.

I like chicken, so I gave it a try. For the first couple hours (refreshing periodically), I just kept getting the “sorry, too busy” error screen. Eventually I was prompted to install their printer software, which I did. But when I tried to print the coupons, it just spun and spun. I tried hitting it again, and got the “you already printed your coupons” error.

Fine - I actually didn’t expect it to work. But that’s me, and speaks to your point about expectations: if this didn’t work for a patron, it’s the library’s fault, not Oprah’s.

Also, I was surprised at how slick-looking the “too busy” error page was - it was as if they were planning on lots of problems. If you expect so much traffic that you think your site will crash, how about spending time bumping up the available bandwidth instead of developing a pretty “you’re out of luck because we suck” page.

But the bottom line is that I’m not going to try their new chicken - and isn’t getting me in the door the point? Their technology failed in that goal.

Every time a client asks us to do a coupon for them we tell them that the best thing to do is just expect some people to print a lot of them and deal with the end results.

Sounds like Yum Brands listened to their lawyers instead of people with an understanding of the medium.

I’m an IT Librarian at my library. I just heard about people requesting this from a colleague ten minutes ago. Our public PCs are heavily locked down here, so it’s not possible to install 3rd party software. Changes need to be carefully planned and executed in off-hours. Not what our public nor our public service staff want to hear. I’m used to this kind of thing. There’s always something people want to download and install.

Just for grins, I clicked the link from the Linux box. I got an unsupported browser screen which presumably means that it picked up my browser info and saw my O/S detail since all Firefox versions here are 3.0.10 only the operating systems vary.

It doesn’t speak Linux. That’s fine for me because I don’t speak fast food even when it is free or seemingly free since I got the very real impression it was wanting to install something and gather personal data.

My guess it that the real purpose behind the barcode and no photo copies isn’t so much about discouraging cheating but connecting barcode to download and building a database for email marketing and showing the effectiveness of the campaign.

So I wouldn’t be shocked if libraries where coupons were printed got a second round of PITA when the IT group has to clean up and clear out the marketing trail that comes with the coupon.

Holy crap, there are 5000 comments on oprah’s faq, most of which appear to be saying “it didn’t work”. The scale of that response not only shows just how big of a technical fiasco this was, but also reminds us that Oprah has powers we cannot even imagine.

AH! I’m so glad you wrote this- I had this issue all day today and was astonished that the coupon would require users to download something…

Now that I know Oprah was behind the flurry of people coming into the library JUST to print out this coupon, it all makes more sense. I thought maybe people were just really jonesing for some chicken.

In the olden days (the really, really olden days), people just tied up the reference telephones to get answers to radio contests. We would catch on after the third or fourth person the same trivia question. Never offered to split the prize either.

You can enable the coupon to be printed another four times by deleting its keys in the registry; there was a DMCA court case about this.

http://www.techdirt.com/articles/20080725/0236381792.shtml is a good overview of the case.

(Also, the barcodes are identical on all copies of the same coupon, and the software isn’t spyware (it just manipulates these registry keys to restrict how many times you can print the coupon), so you can take the tinfoil hats off.)

Thanks for the heads up. Just had a patron asking about this here at my community college library. Happily I was pre-informed by your blog post. Thanks, Jessamyn!

I work for a large library system. We have 28 branches with 15 or more Internet computers at each branch. The limit of four coupons was for each IP address. We maxed out long before closing time. It was a comedy of errors.

Well hot dog - my library received 5 stars! Thanks, Jessamyn - I never would have known if not for your post.

Thanks for this link. I’ll be citing this post and adding the reviews to “The Hyperlinked Library.”

appy news! I was invited to be a panelist at the South by Southwest Interactive conference next month, as part of their ScreenBurn track. I’m on a panel called “Funologists live and in person: Guerilla Game Research.”

I’ll share my experience starting some low-budget user research cycles for Second Life, and my work translating those frustrating observations into shippable engineering requirements.

There will be pretty pictures, and possibly cake.

The cake is a lie, but you should stop by anyway. There could be cake.

There certainly won’t be cake and not cake. Not at the same time, I can assure you.

It sounds like hell and as bad as anything I’ve seen as a library technical developer, but I don’t understand how you get to the “we should get Macs” conclusion. Maybe that’s just because Macs are causing me trouble…

Hi Jessamyn,

I’m the project coordinator for TechAtlas.

As I would say to any user, I’m sorry if the process wasn’t as smooth as it could have been. Our goal is certainly to make the process as straightforward and easy as possible. However, using the feedback you wrote, we can improve the process for other users and I think you have already seen some of those changes take effect.

Because of the inconsistency you reported about the Privacy Policy and Terms of Use statements, I was able to update those pages. Thanks for the catch.

The Firefox issue that you found is something that our developers have worked on improving. We can now allow Windows users with Firefox browser to use the automated inventory tools. However, for several reasons, I was waiting on updating those workflows until January. In light of your comments, I did change the page to inform users that Firefox will work with the automated tools. I will also update the message to clarify for non-Windows users.

Sometimes we can fix issues with the system quickly, as long as we know there’s a problem. We value user feedback and suggestions and a great deal of the improvements that are made to TechAtlas are driven by user requests. If you see anything in the future, feel free to send us a message ([email protected]) so we can quickly resolve any issues and continue improving the resources.

Thanks,
Kendra Morgan

Following the adage to read twice and post once, while I appreciate your frustration and the fun of railing at the Microsoft/Gates/OCLC machine. I’d like to propose that a better headline and/or article could have been “How 10 minutes work got my library thousands in cash from the Gates Foundation.”
In some instances it is better, although not as macho, to RTFM or in this case invest an hour in the webinar. If so you would have learned that there are only two tasks necessary to comply with this section of the grant application process.
First update the library information. Change the contact name, you can always use the blind account like “comments” and your usual password, add perhaps the director as the secondary contact, use the NCES lookup tool provided or or Google NCES (took me 1 minute to get the NCES for Rutland) and save. Estimated time to complete 2 minutes.
Log off TechAtlas and log back with new login information.
For four computers, depending on how much info you need you can use either of two tools. The local tool, designed for standalone computers or work group computers can be run from a thumb drive or even a floppy and the results can be saved to be uploaded later.
If the computers are identical, let’s say 4 Gates grant computers. Upload the first one, chose view/edit, chose “duplicate” and copy it four times. Open copy1 and rename, rinse and repeat.
Let’s save you ran the tool on all four computers…estimated time to complete 8 minutes (10 minutes if you count travel time between desks).
If it were me, and I had four pretty similar computers I would chose the manual inventory, fill in the name of the computer, the OS,check whether or not it is a public access computer,add the date purchased and submit. Than I’d copy this 3 times, rename the copies and be done.
Bottom line no more than 30 minutes work may get your library enough cash to buy 8 new Macbooks.
Frankly not a bad investment despite the aggravation.
As to Overdrive I feel your pain and have about 100 computers to update…but the good news is that Overdrive now works with iPods so I guess that there is a silver lining.

You’re totally right, logging in to the website and figuring out how to make my profile information stick was the most frustrating part of this whole enterprise. I got all the relevant infomation about the necessary tasks from the letter. Once I logged in, it was simple to plug in the information — which I didn’t need to watch a webinar to figure out. I work roughly five to eight hours a week, an hour-long webinar is not cost effective for me or my library especially if it’s explaining to me how to do 30 minutes worth of work. The webinar would not have saved me two calls to NELINET (for my login and to figure out why there is another library’s name pre-populating the “network” area) and it would not have saved me from stepping through the “browser incompatibility” page.

I appreciate what the Gates Foundation has done for libraries in Vermont and outside of Vermont, but I feel that in 2008 there’s very little excuse for bad user interface design and mandatory websites that appear to still be in beta. Many librarians where I am aren’t much more advanced than their patrons technologically and this sort of thing has a chilling effect on their ability to get finding and advance in their tech knowledge and skillset.

As someone who has nothing to do with any of this, I’d just like to point out that many of us have had many bad experiences with Webinars and would just like a damn page with what we need to do in plain writing.

I don’t understand why everything has to be done in Webinar format that requires an hour to watch plus finagling your computer… which if you’re lucky, you have the access to do. (Try being the member of a 40+ library consortium sometime. You don’t have that luxury most of the time.) And if I have one more Webinar that requires me to sit on the phone for an hour at my computer, which requires me not only finding the time to watch the Webinar but ALSO scheduling the office phone so no one else is using it, I’m going to scream.

So I’m sort of with Jessamyn when she scrapped the Webinar pretty quickly.

I have this TechAtlas fun to look forward to. I’m signed up for the Webinar though I don’t really look forward to it. Sometimes I wonder why we have to jump through so many hoops to get some money for library computers. If we’re eligible in their eyes why don’t they just send us a check and have us report back to them on what we got for the money. As I understand it, the money will be divided into two years, with the first year requiring a 25% match & second year a 50% match. Last time around we had to get the computers they told us to (expensive ones) that haven’t stood up any better than the cheaper ones we have. I wonder if it will be the same this time. I can buy the four computers we need for what the matching funds will be for this grant. We already own four licenses for the Centurion Guard software & can use those. I also got four licenses for Office 2007 from Tech Soup for $20 ea. so already have that. I keep asking myself why I’m even considering putting myself through the process. Just in case, I guess, and on the hope that this time around we’ll have a little more leeway in computer choice.

[...] Applying for a grant…. For each computer, there are twenty-two fields to fill out, but only five of them are mandatory. We have four identical computers so this was actually pretty simple and you can edit the entries if you get anything wrong. … [...]

[...] Applying for a grant…. I guess this is good news? The part they left out is that my browser is incompatible because I’m on a Mac, not because I’m using Firefox. So we have four computers and it’s not that difficult to fill in the blanks. For each computer … [...]

good to see you keeping everyone honest… all caps… love it!.

Hi, Jessamyn - can you tell me which link on the home page 404ed for you? The new website went live today and it took a little while for links to rectify themselves, so I want to make sure this one got resolved.

As always, we appreciate your feedback.

Thanks,
Jenny

This was on the old home page and it was the “member and customer service center” link in the old footer. I don’t even see a similar link on the new site, so maybe it’s all okay now?

I have one to add to your list of things not normal: it is not normal (nor wise) to send your members emails with their profile/account usernames and passwords in plain text. It’s even more abnormal to write back to a member who objects to this, noting that since some librarians can’t handle technology (i.e.- can’t remember their passwords), it’s OK to compromise the privacy of those who can. It is normal, or so I would assert, for those members to have finally had enough and leave the organization after dutifully supporting it for years.

Have to agree with your comments on interface design, too. It’s bad enough when a minor vendor (sorry, Follett) has bad interfaces; it’s pathetic when the vendor is large and has legion large customers who pay beaucoup maintenance. Our ILS has staff clients that literally haven’t been redesigned since the mid-1990s, and they weren’t exactly well built then.

Dale, thank you for pointing out that massive security hole! I was completely aghast a couple of months ago when I got a routine (unsolicited) membership renewal reminder from ALA that included my member-login-numerical-username-whatsis that ALA uses, and my password, right out there for God and everyone to see.

Note to ALA: your member profile database includes a “password hint” field. This might be a great time to use it, maybe?

It never occurred to me to write to ALA and object, however, partly because who exactly was I going to write to? So now I’m complaining about it on poor Jessamyn’s blog, which is about as ineffective as writing to ALA about it, but more satisfying somehow.

[…] can read the rest of this blog post by going to the original source, here […]

I had no idea there were so many schools bestowing a Master’s degree in Human-Computer Interaction.

Oh my dog, I pay dues to this organization? Yet another occasion to wonder why I do so …

Really, there are so many things wrong with that job posting, it’s hard to know where to begin. I am, however, a total stickler about spelling Website with that lovely capital W. To further nitpick the ALA, I would point out that later in the same ad they say, “… web site design, web-based usability …” It’s either w or W, but, for heaven’s sake, pick one or the other and ride that horse. The copy in this ad is abominable.

On a more serious level, calling information technology and librarianship (why these are capitalized in the ad begs explanation) two universes just perpetuates several negative stereotypes, and is so out of touch with reality. Sigh.

Two *uni*verses? Oy, I do hope whoever wrote that is kicking him/herself. I’m telling Grammar Girl on them.

I can’t say much about this ad, other than that for me it was far more important to get the damn thing out there than anything else. It’s a lovely starting point for applicants to discuss things they would change. ;-) I’m having to learn to let the whole W/ebsite and e-mail (don’t get me started) thing go, at least for now. Ommmmmmmm….

In the Web Editorial Board (WEB) meetings, I’ve been very vocal that we need to instill real authority in this position, so my hope is that this person will have *a lot* of impact by being able to just “make it so.” We need a strong person, but I’m also ready to put every ounce of support and clout I have behind them, as is everyone else on the WEB (little web, too!).

I think we can all agree that despite the ad’s flaws, this is a “Martha Stewart good thing.” An honest-to-gosh usability company is designing the new home page and navigation (the last iteration before implementation begins will be available during midwinter), and this person will only enhance that work. There is still plenty of time for them to have input into the process, especially during implementation, where it will be more valuable anyway. Where they’ll be really valuable, though, is with all of the day-to-day, web-based services that fail so miserably because of poor language, lack of clear instructions, and obtuse processes.

No doubt this person is in for a long haul (so I was glad to see a decent salary attached), but there are certainly a lot of us chomping at the bit to help and support them. This is very much a positive thing. People have [rightly] been screaming about this for so long and now ALA’s leadership is finally doing something about it, so I have to give them credit for this, even if it did take longer than it should have. This is *exactly* the kind of thing I as a member want my dues to go towards.

Oh, and we’re adding “or in a related field” to the HCI requirement, so that should appear on the ad soon.

I think they are calling “two universes” becasue at ALA, it IS two universes. Much like many libraries - IT and non-IT are in two very separate worlds, and they rarely seem to work together.

Or to answer Jessamyn’s question about “why those are deemed to be two universes” - it’s because they were allowed to do that. The “big boss person” simply needs to say “enough! IT won’t drive us anymore - instead, we’ll drive IT.”

is that a metaphor? if so, they been mixed. it’s been so long since I had to remember that stuff. so they can have two universes but they want to pack them into one global vision? so you’re encouraged to ignore 99.999% of those universes and focus on one globe? just acknowledging that information technology and librarianship are separate universes should be enough to cause a rift that brings golden age Flash into the same comic panel as silver age Flash; and you know what happened then? no? oh, too nerdy for you? well, it was bad.

‘Officer’ always sounds good, I think. I hope it means something. I hope it means that the incumbent will have the *authority to bring about*, as well as responsibility for, usability. But it probably doesn’t.

Re. ‘universes’. As if it weren’t enough that our own professional organization’s Website sucks; now I see that it has no idea what we do. Makes me want to reconsider membership. ‘Cept that *you-all* are so darn cool.

I really love the Webjunction webinars. It is a very simple way to get connected. I work in a rural library (that has broadband) and I have never experienced any problems. I usually show up late to most webinars (as is my MO), but they also provide the screencast/powerpoint/presentation file within a few days. I think they are just trying to be cute with the door hanger. Plus, webjunction is only as good as its users. If people don’t contribute stories, talk in the forums, or provide information on the variety of topics, you won’t find them there. I am using them extensively for my library training program.

Being someone who uses firefox on a mac, I find it interesting that you had some issues. The only problem I’ve had with WebJunction is the webinar applet not letting me type or pm or what not. I can draw on the slides just fine though. I also haven’t had any problems with pages displaying weird.

I do completely agree with the urls being utter crap when it comes to naming conventions. No, I don’t know what 101654.pdf means, and I really wish I did without having to open it.

[…] Zac Efron The world of Webinars and WebJunction » This Summary is from an article posted at librarian.net on Tuesday, August 21, 2007 The world of Webinars and WebJunction August 21st, 2007 | Posted in access | No Comments » tags: accessibility, elearning, maintainit, ubuntu, … on Firefox on my Mac. I sent in a help request about this little problem - I wish WebJunction had URLs Summary Provided by Technorati.comView Original Article at librarian.net » 10 Most Recent News Articles About Prince Harry […]

[…] YouTube The world of Webinars and WebJunction » This Summary is from an article posted at librarian.net on Tuesday, August 21, 2007 The world of Webinars and WebJunction August 21st, 2007 | Posted in access | 2 Comments » tags: accessibility, elearning, maintainit, ubuntu, usability, vista, webinar, webjunction Now that I’m somewhat affiliated with the MaintainIT project I am trying to put my crabbiness aside and interact more with WebJunction Summary Provided by Technorati.comView Original Article at librarian.net » 10 Most Recent News Articles About Macintosh […]

Spot on! I’m knee-deep in a usability survey for our lib Web redesign

Spot on! I’m knee-deep in a usability survey for our lib Web redesign