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I got an email this morning from a student who was investigating sustainability in rural libraries. I sent him to the usual places like the The Center for the Study of Rural Librarianship and ALA’s resources for rural libraries but it got me thinking about sustainability generally. The whole tech boom and the “everything is on the internet” idea, really doesn’t affect most rural libraries that much. Sure, there are some communities that are thinking of ditching their libraries as a cost-cutting measure, but libraries still have a strong place in rural communities, often as the only access point to the internet and reading material for adults, young adults and children. They aren’t going anywhere.

They are, however, having a very hard time keeping up technologically and that’s where groups like MaintainIT come in. I have mentioned them before, I am on their steering committee. They’re a project of TechSoup, funded by the Gates Foundation. There are people from WebJunction on the committee. It’s a little bit of the usual suspects. I came to San Francisco for our once a year meeting where we talked about what the next year of the project is going to be like and what has happened so far. MaintainIT, if you don’t know, created “cookbooks” for libraries that gives them assistance with teachnical issues. You can go download them or look at them, they’re free. They’re even Creative Commons licensed so you can repurpose them and use them however you want to. They’re very well done and very informative.

It’s a neat project and yet has a few immediate problems. One, the idea of repurposing doesn’t really go far when what you have to work with is a PDF and you’re dealing with libraries who have never heard of the Creative Commons. Two, the cute language sometimes gets in the way of the really sound and solid technical advice these cookbooks have. Three, each year of the grant program that created this project focuses on different-sized libraries meaning the project doesn’t cohere around a specific userbase. It also serves 18 states, not fifty. Vermont is not one of the states it serves. Neither is Maine. California is one. So, while I really like the project, it’s gotten me very contemplative about sustainability. You see, the grant ends next year. And, like every single grant-funded project that happens in libraries, the big question at this point is “How do we continue to make an impact when we no longer have any staff or funding for it?” And that’s when you hit the idea of community. And that’s where libraries have something sustainable and grant-funded projects, even the best-meaning ones, don’t.

WebJunction was created to be the community that existed after the Gates Foundation library project was no longer providing support. WebJunction, however, still has staff and funding. WebJunction does not so much provide support as it offers an online community of librarians and others who sort of help each other. WebJunction is free but state libraries often pay to have a “branded” version of it. The amounts they pay are in the tens of thousands of dollars. You can see the VT WebJunction here. You can see the regular WebJunction here. I’ve already talked about WebJunction here before so I don’t need to guide you through the differences here (there are few) or point out the OCLC search box on the VT site that tells me that my nearest copy of Jane Eyre is in New Hampshire. I just want to mention that this “solution” has been less than optimal for my particular library region. I hope it has been better for others.

A community has not coalesced around WebJunction in Vermont. However there are communities in the small Vermont towns I work with that center around the library. The librarians I work with, while they’re cognizant of Google and the Internet generally, aren’t aware that there’s anything not sustainable about their libraries. The libraries are packed with people every day. They’re often the only place to even get high speed internet in the town. It’s definitely a pain that it’s hard for them to keep their computers running. However, it’s a bit of a stretch, to me, that they need to join a new community to do that. As much as I like and enjoy the Tech Soup, WebJunction and MaintainIT communities and the people involved in them specifically, I wonder about the best game plan for getting and keeping libraries tech savvy about their own IT needs and environment. Paying a local tech geek to fix some problem (say, like me) certainly doesn’t scale into something that you can replicate nationwide without replicating the cash that pays them. On the other hand, my job isn’t dependent on grant money and I’ve been doing this for almost three years which is coincidentally the life of this particular grant. The difference is, I’ll be doing this job next year and the grant won’t. Unless we can come up with something….

In New England, in Autumn, there is a lot that is beautiful. Here is a neat article about small town libraries in Western MA with an attractive slide show to go along with it. I’ve made a Flickr set of the libraries I’ve been to with one photo per library. They’re not all small town libraries, but they’re good for looking at as well. [thanks rob!]

I have a month pretty free of travel and speaking stuff so I’ve been doing more little library work in August. Here are a few things I’ve done this week both here and online.

• Stopped by the Tunbridge library in Monday to help a woman who is re-entering the workforce brush up on her Excel chops. I had to tell her that while Excel hasn’t changed much, the amount Excel tries to help the user has. That is, there are all these wizards and auto-widgets that try to make Excel easier but have the end result for novice users of making Excel harder. The main problem my student was having, however, was trying to figure out where her missing Word toolbar went and no matter how many times I said I pretty much couldn’t troubleshoot a personal computer problem remotely (and offered alternatives like a good manual or the help files) she sort of couldn’t stop talking about it. I see this fairly often. I suggested that she buy a USB drive so that I could give her homework assignments that she could take home.
• I talked to the Tunbridge librarian about a Photoshop problem she was having which was actually a much more complicated problem. She has taken photos of flowers for the library’s flower sale, but the way they show up on the screen and the way they print doesn’t reproduce the colors accurately. I showed her how to do some color adjustment in Photoshop but said that tweaking the printer to get things just right was likely overkill for what she was suggesting. Explained how color calibration works. Sometimes good tech support involves telling people that what they want to do is going to take significantly more time than they have budgeted, and suggesting an alternate plan. This sort of time estimate thing is fairly easy for me and seems to be a big difference between someone who is really comfy with computers and someone who is still in the early stages of getting to know how they work.
• The lady who lived next door to the library brought her laptop over to see if it had any “network card” in it so that she could use the library’s wifi instead of her dial-up. Answer: no, but I explained to her how she could buy one if she wanted to.
• Visited the Royalton Library to help the librarian figure out why the computer keeps asking for some sort of HP Setup CD when it starts and pops up a zillion messages, sometimes freezing the computer. Figured out how to turn off the thing that requires it. The staff computer also has some sort of virus file (according to AVG) that throws up random pop-ups but we couldn’t remove it even following Symantec’s instructions. Switching to Firefox at least made the pop-up problem go away and bought us some time.
• No one came to my Tuesday drop-in time. The network was down anyhow, for unknown reasons. The IT company who has the school contract wasn’t sure what the problem was and could give no firm ETA so I went to donate blood instead of waiting to see if anyone would show up just to tell them that our Internet was down. Even though my drop-in time is just “computer time” 90% of the people who come in use the Internet in some form or another.
• Wednesday I went with my friend Stan to the Tunbridge World’s Fair office. They are using some sort of Fair Management software that doesn’t play nice with the network. I knew I was in over my head so I brought my pal Stan in for a consult. He mostly hammered the software into shape while I cleaned up the office, organized things, and hung up a few years’ worth of ribbons. One of the library trustees who also works part time for the fair bought us lunch and offered us free tickets when the fair starts next month.
• I stopped by the Kimball Library in Randolph before drop-in time on Thursday. I’ve been working with the librarian who works on the website, helping make the site more functional for the staff as well as for patrons. I showed her how to get her web log files and run them through Webalizer and we looked at he traffic the site has been getting since we added the online catalog a few months back. I also helped her get a Kid’s Page started in the hopes that it will inspire the (very busy) kid/ya librarian to give us suggestions of what to put there.
• Thursday I had one student at drop-in time, a teacher from the high school who was trying to make a list of donors for the Crafts Center Restoration project in town. Someone had typed the list up originally and she needed to know how to add a name to the list she has on the disk. She wanted to use her computer at the school but it didn’t have a disk drive. So we muddled through that and I asked if she had any other questions and showed her how to make a mailing list using her ISP’s webmail program and also how to attach a photo to an email message.

Meanwhile this week, I’ve been going back and forth with some folks from VLA about changes we’re planning for the VLA website, bought tickets to Nova Scotia for a few talks I’ll be giving there in September, accepted an invitation to join the Steering Committee of the MaintainIT Project, made plans to do some work with Casey and the Scriblio project, firmed up plans for a talk in Rhode Island, passed on a talk in Delaware that conflicted with a talk I’m giving in Kansas, and started making plans for my next week of library visits and my next month of travel/talks. I have a friend who is another local librarian who is working possibly switching her library to an open source OPAC and we’ve been scheming about that. I got my inbox down to single digits by replying to almost everyone who had written me after the NYT/WSJ articles. If I haven’t replied to you yet, I swear I will this week.

That’s the report for now. Today is a day for guests and swimming in the pool and maybe some grilling in the backyard if the weather holds.

I’m sitting in a hotel room in Santa Fe, New Mexico. We arrived a couple hours ago and just came back from eating tacos and hot green and red chili. But I’ll blog about that once we’ve finished our time here. Over the past few days we were in Oklahoma and Amarillo, TX, so I’ll catch you up on that. Karen helped out with today’s blog. She wrote the section on Palo Duro Canyon near Amarillo, TX (below, in a different font).

OKLAHOMA CITY LOOKED OH SO PRETTY

We arrived in OKC from Dallas on Thursday evening. There, we stayed with our friends Rich Schwab and Margaret Mantooth Schwab. They were incredibly nice to us, and took the day off on Friday just to drive us around. Thanks, Rich and Margaret!

COX TV

First stop in Oklahoma City, I was interviewed on “Read All About It,” a state-wide show about books and authors that's produced by the Metropolitan Library System for Cox TV. Now, I can’t say I’m used to being interviewed on talk shows, but boy-oh, this was fun. First, they put make-up on me (not sure why—isn’t the pasty-white look in?), then I hung out in the green room with other guests, including some way-cool local librarians, one of whom was doing a review on the novel Rules by my friend Cynthia Lord. Then they called me to the set. I was on for about eight minutes, interviewed by BJ Williams, the show’s producer and host. We talked about Lemonade Mouth and the tour, etc., etc. I think it went well, but who am I to say? It was my first time. I’ll get a copy of it whenever I can. :-)

Thanks to BJ Williams and Cox TV! Hats off to "Read All About It" -- what a wonderful way to promote books and reading!


Best Of Books

Later that afternoon we stopped at Best of Books, a terrific store in Edmond, OK, where Julie Hovis and Kathy Kinasewitz, the co-owners, were great to my family and me. The store has been in business for years, and it’s carved out a niche as one of the few independent booksellers in the area.

While there I ran into an old friend from Massachusetts, Meredith Pearlman, who had made the drive from Tulsa to see us--she moved to Oklahoma only three months ago. It was so great to see you, Meredith!


We made a stop at the memorial for the Oklahoma City bombing of 1995. It was very moving. They have a place for kids to leave messages in chalk. Evan, Lucy, and Zoe each left one.


Uh-Oh. Oil Trouble!

We were driving around the city when suddenly a light started flashing on our car’s dashboard – it was an oil can. Uh oh, oil trouble. So we made a quick detour to the local Honda dealer, where Stephen Sponsler did a quick diagnosis – we were almost completely out of oil! Yikes! We must have a leak, but it must be a slow one because after he changed the oil he didn’t see the car lose any more. So, new strategy: We’ll check the oil every 500 miles or so!


While we were waiting for the oil situation to get resolved, we stopped into a local Barnes and Noble, where we met Chuck Ackerly and Dean Kraushaar. A cool way to spend the pit stop!

IN AMARILLO, WE GRABBED A PILLOW

On Saturday (yesterday), it was goodbye Oklahoma, and back into Texas. We arrived in Amarillo where, in accordance with the old classic song, we grabbed a pillow.


Karen wrote the next part:

Camping in Palo Duro Canyon
KAREN: On Saturday night we went camping in Palo Duro Canyon, near Amarillo, TX.



It was a wild experience. First, we set up camp at the bottom of the canyon (the 2^nd biggest in the US)! We spread out our tent on the hard red dirt covering all of the ants and other variations on bugs. The minute we got there, we were all being eaten alive by bugs. I could tell right away that I could never have been a cow girl. Even though I’ve camped in the past and loved it, I was already dreaming of a comfy bed in the air conditioning. Lucy, Zoe, and Evan were complaining about being bitten, Mark was complaining about how hot it was (it was 7pm), so I knew it would be a long night especially when Mark announced to the kids that if they see a Rattlesnake, don’t try to poke it with a stick! Rattlesnakes, no one prepared me for this!! The kids started to freak...who could blame them? Next we had dinner, no fire of course because we were too hot and would have roasted even more. Who told me that it cools down in the desert at night??

That evening we went to an amazing musical show called “Texas” in an amphitheater actually in the Canyon. It was all about Texas history, songs and there were even fireworks!



I liked the show so much, I even started thinking it would be fun to be a real Texan. I was amazed at how the Texan settlers could live here! Ok, so I could make it one night, why not?!

Wrong!

I was up all night listening to various interesting sounds of wildlife. While the family snored happily, I kept thinking of all those Rattlesnakes. I swear I heard some close by slithering. Mark thinks I was imagining things, but I DON’T THINK SO!! The next morning Mark admitted that the park ranger warned him that there was a “bumper crop” of Rattlesnakes in the canyon this year. Enough said!!

The next morning, getting up at 7 am with 3 hours of sleep and all wet because there was a lot of dew all night (so much for comfortable sleeping in the dry desert), we rushed to pack up camp, eat and dress to be presentable because in one hour we were going to be interviewed by the Amarillo NBC TV station at Barnes & Noble! Can you believe this? The only time in my life that I was a actually going to be on TV is after spending a night camping full of dirt and bug bites…so much for any beauty rest! I’ll let Mark tell you the rest, I’m fading from exhaustion!

(I just re-read this and although it sounds like I had a miserable time, it was a great adventure I wouldn’t have missed. We really are having a great time. Our next camping trip might include bears. I’ll let you know if we go do it and I don’t chicken out!)

ANOTHER TV INTERVIEW!

MARK: Jeez, I can’t believe I’m still typing. This was an action-packed few days! So, in Amarillo, TX this morning the local NBC-TV affiliate (KAMR) was there to interview us! They have a weekly series on families doing stuff together, so our trip kinda fit in. (Note, this gig was due entirely to the amazing promotional efforts of my friend Tyler Jensen who, out of sheer kindness, sent out a funny email to media outlets all over the known world, telling them about our road-trip. Thanks, Tyler! You da best!) for the interview, Evan stole the show when he described the camping experience and gave an enthusiastic, detailed tour of the van. They loved him so much they ran out of videotape filming him. No kidding!

The series runs every Friday, part of the local evening news. Our story is scheduled for four Fridays AFTER this Friday. Faith, the local news anchor (she was the one doing the interviews!) promises to let me know when it runs, and how I can get a copy of it. I’ll get the word out when I have access to the video. :-)

KIMBERLY WILLIS HOLT
We were very lucky to meet up with Kimberly Willis Holt and her husband Jerry for coffee. Kimberly is the New York Times bestselling author of such books as When Zachary Beaver Came to Town, My Louisiana Sky and Waiting For Gregory. Such nice people! We ended up chatting for quite a while. :-)

Finally, here’s a picture of Samantha Adkins and Cassie Mason, two soon-to-be high-school seniors who we met in Amarillo. Among other things we talked about Harry Potter and his unknown fate—which will be known later this week. Nice to meet you, Samantha and Cassie!

Next stop: Santa Fe!

This week at work I went back to one of the teeny libraries to help them get their three donated computers running. There is a local insurance company that upgraded and gave the library their old computers. For a library that has two computers total, including the one the librarian uses for all her work, this is a boon. Sort of.

I plugged in the computers and turned them on and was greeted with a Win2K registration screen of the “enter your product key” variety. I asked the librarian if the computers came with software and she said “just what’s on them.” You may have read about this part in last week’s post. I asked the librarian to call her friend and see about the product codes and we’d try again. I work at this library about 90-120 minutes a week. This week I showed up and the librarian said that her friend has said the product key was on the side on a sticker. “Doh!” Sure enough, there were 25 characters and I dutifully typed them in. No go. Turns out the sticker on the side of the machine is a Win98 product code and somehow, mysteriously, these computers have Win2k Pro installed on them. No one knows how. I ran down the options with the librarian. 1) Buy an XP license or three from Tech Soup. 2) Hassle her friend to figure out wtf is up with the software on these computers. 3) Wipe the drives and install Ubuntu.

I’m pushing for #3 and the librarian just doesn’t want to do #2. My friend on IM is pushing for a fourth option, a Linux thin client solution where all the machines run off a central server. It’s an appealing idea but I’m not sure if I can even explain it in a way that makes it sound like less of a risk than a life rich with Windows nonsense. So, we start with #3 and figure we have #1 as a backup. I start downloading Ubuntu and it’s going to take two hours, minimum. My class starts in four hours and it’s an hour away, so this project is going to take at least one more week to accomplish. While I’m futzing with the computers I notice that one of them doesn’t seem to be running the monitor correctly, or not at all. I do a bit of brief troubleshooting and determine that both monitors work but only one CPU seems to work to run the monitor. I look in the back of the computer and notice the vent fan is pointed sideways. I have no idea what to make of this. I do know that if we want to get rid of this computer in any sort of approved way it will cost us money.

Meanwhile we’ve bought 50′ of ethernet cable to wire up the computers in the basement (we’ll pay the electrician to drill the hole in the floor and run the cable), cadged a donated switch from a friend, bought three surge protectors and carried three computers and monitors down a narrow flight of stairs. I spend the last 30 minutes of my time there uninstalling IM clients — well not uninstalling them but setting them not to autorun on boot and not autologin when they start. The librarian was getting a bunch of messages for studman1234 when she started her day. She’s a practical gal, but everyone’s got their limits. I didn’t have time to run Windows Update or do any defragging.

I told this story to a local friend of mine who said “Geez, you can buy a new Dell for less than a thousand bucks, what a headache all of that is.” I had to explain to my friend that the library runs on a budget of less than 20K so a thousand dollar computer (and I think it’s more like $500 now) is not really in their universe for now. I’m sure there are well-meaning people who would love to help the library out, but it’s tough to find the time to sit down and compose thoughful and considered letters to them when you’re open 18 hours a week.

So, I don’t want this to be an entire “looking the gift horse in the mouth” post, but mostly I wanted to highlight that there is a range of costs associated with “free.” Most libraries I know don’t even want to take tech donations because they’re concerned that just this sort of thing will happen. On the other hand most of them are running Gates Foudation hardware from several years ago and they’re thinking about upgrades and considering their library’s future technological directions. Meanwhile I bought an old IBM X31 Thinkpad from ebay and I’ve been messing with it in the evenings to get it running the way I like it with an open source OS and software. It cost less than $300, but that’s only really a bargain if I don’t count the cost of my time. Since it’s a hobby project for me, I don’t, but when I’m on the clock it’s nice if things don’t take forever.