So today my task at the library where I am employed as the nominal “systems” librarian (a very part time job mostly concerned with the eventual automation of the card catalog) was to decipher the procedure for using WebJunction’s TechAtlas (© Powered by OCLC) to do an inventory of our four public access computers. This inventory is mandatory for those applying for funds from the Bill and Melinda Gates Foundation. Here is how my day went.
Our library had gotten a letter from our state librarian including a letter from the TechAtlas people explaining the steps we needed to take to do this. The first step which was strongly suggested but not required was to sign up for a webinar that explained, I suppose, how to do the inventory. My boss wanted to arrange a time where she and I could both be present for the webinar. I got as far as the Wimba set-up asking me to disable my pop-up blocker (do not get me started on the 2.2 MB door card again) and then said I thought we could figure out the process (for our FOUR computers) without it.
The letter had a space where our login and password were provided for us. Unfortunately our letter only had our password and not our login. I called the help number at the bottom of the sheet and talked to a nice lady at NELINET who gave me my login (which was just the password as a techatlas.org email address). She wasn’t sure if it was supposed to be upper or lower case. When I logged in, I had to set up my profile [and choose our own login and password] which included a library name that was not ours. [Note: I fixed this problem, but our "network" still displays a library that is nowhere near us and not related to us]. This occasioned another telephone call to NELINET where they actually had to call the TechAtlas people and get back to me. I had to enter our library’s information — actually my information — on a page with no privacy policy or terms of use. Every time I update an item on my profile page, TechAtlas sends me an email. I have seven emails from them now.
I did track down the privacy policy, not because I’m worried I’ll be spammed but because I think it’s a good idea generally to read them and see what they’re about. Oddly, the privacy policy page in the TechAtlas universe ended prematurely, halfway through the word “statement.” Of course I took a screen capture, but they have since fixed this, making the privacy policy a downloadable pdf, which doesn’t seem super user friendly to me (and hey isn’t that what OCLC just did with another policy…?). Here are the Terms of Service which aren’t in a pdf. There are also the terms of use linked from this About Us page which are a LOT more legalistic. Please keep in mind that if I do not agree with any of these, I am welcome to not use the site and I can not apply for funding in this round of Bill and Melinda Gates Foundation funding.
So, on to the mandatory inventory. This was the first thing that greeted me, a browser incompatibility message (some language nsfw there). What this means, in a more polite fashion is that TechAtlas has some nifty IE tools that can make the inventory process a lot simpler. Firefox users need to do more of the process by hand. You know, that’s fine with me. I don’t like it, but that’s okay. However, acting like this isn’t a series of choices that were made by designers and program managers seems somehow odd. Odder still, when I went home this evening to grab some screenshots, the site now gives me a similar “Browser Incompatibility” message and yet displays that I am using a compatible browser. Apparently Firefox got compatible within the last few hours. I guess this is good news? The part they left out is that my browser is incompatible because I’m on a Mac, not because I’m using Firefox.
So we have four computers and it’s not that difficult to fill in the blanks. For each computer, there are twenty-two fields to fill out, but only five of them are mandatory. We have four identical computers so this was actually pretty simple and you can edit the entries if you get anything wrong. Oddly, one of the questions: “Opportunity Online Grant Funds?” which is asking whether you used this certain grant to get the money to buy the computers originally (a question our librarian wasn’t totally sure about, but was pretty sure) isn’t actually editable after the fact. I hope I chose correctly!
So, it didn’t take terribly long. Most of my time at work today was spent cursing at Overdrive and having to do Windows Media Player updates on computers that are locked down via Centurion guard. What I told the librarian — who is a very nice lady, and sympathetic to my muttering in a “There but for the grace of god go I” sort of way — is that this time around, if they let us, maybe we should get Macs.
In September, WebJunction published Dr. Christie Koontz's paper, "Why Public Libraries Close," based on research she and her c0-authors, Dean K. Jue and Bradley Wade Bishop, had presented at the ALA conference this summer. The publication sparked a flurry of discussion, including considerable critique of the thesis and research methods used in the paper.
On November 13, at 2:00 pm Eastern time, WebJunction will present a free webinar with Dr. Koontz on her research and this paper. Find out more about this important topic, and get the details directly from the researcher!
So you may have noticed we have been suspiciously quiet since ALA. Is it because we used up all our decent ideas at the LITA Forum? Blog salon?
Hardly.
- I think it's because we're all trying to dig out from the "ALA preparation" hole that we (at least, me) invariably find ourselves in.
- Chrystie is busy launching a new WebJunction site.
- I spent a week in Ohio and now have a new official role as the consumer marketing guru for WorldCat.org. (My words, not OCLC's).
- George is valiantly trying to have a summer in between speaking engagements and entertaining IFLA fellows.
- Eric, well, Eric last I know was organizing a baseball outing. But that was in his spare time.
If you missed the WorldCat Challenge at ALA, the
WorldCat pool and
wheresworldcat tagged photos are starting to grow. If you need a WorldCat t-shirt, more are coming later this summer. The first appearance was at ALA, but I'll let you know as soon as they're available. Or sign up to receive WorldCat updates and you'll know when they're out.
You may have heard about the new WebJunction, coming later this summer.
It's true!
We did a sneak peek with our WJ Advocates yesterday and (1) I was extremely proud of the staff who put the program together and (2) I was extremely thrilled with the initial feedback from a few of our most active members.
Thank you for waiting patiently, libraryland, for the new version of WJ to come around. You won't have to wait much longer, and I think you'll find that you like what we've started. It's a very nice place to build from, together.
If you're interested in the details, we're doing blog posts on the new site features (Next WJ tag over at BlogJunction) and we'll be highlighting the new services at ALA. First week of July, we'll do a virtual preview of the site in beta for a full release in late July.
Stay tuned...
Read the rest of this post
Many of us are getting ready for ALA in California, but I've got something coming up a tad more quickly that's keeping me from settling on any ALA plans. I'll be in Dublin, OH next week along with some of my WebJunction colleagues for a face-to-face meeting with our community partners. The purpose of our meeting is to train partners on the use of our new platform at WJ, and we're excited to further (and finally) show it off to everyone, not to mention having them get in there and start playing with things themselves. I say finally because we had to push off a partner preview period in order to, well, get a few things in order before showing it off. Surprises abound, let me tell you, anytime you're planning and implementing a major platform switch-a-roo.
I feel a little like a party hostess getting ready for guests (who've been asked to come a few weeks later). Online facilitation often feels like party hosting. But the stakes are higher now that anticipation is mounting *and* we'll all be together for the first time since last June, not to mention a few more additions to our partner group. I am in constant amazement of my colleagues here at WJ and all the hard work they've all done to make sure the meeting and all its preparations are a complete success.
At this meeting we expect to show off improved functionality the new site brings both to WJ members and admins. This includes enhanced personalization, professional networking, and ease-of-use. Contributions can take place in-line right from the page after a member is logged in (right now we use a separate, back-end content management system). Pages can be tagged and bookmarked, friends and groups will form, surfacing more relevant content based on your interests. Altogether, we think we're onto a much more engaging experience for members. On the admin side we'll show off easier management of content, courses, and users, and well as the ability to better message groups, control access to private resources, and track member engagement. What's more, our course catalog will be much improved, with Mac accessible 'just in time' course content offered in a much more blended online learning environment. All around, we're excited to hear what our partners think of the work we've done on the platform so far, and look forward to working with them over the coming months to get ready to show it off to everyone who'll be visiting and using the new version of WJ coming later this year. Woot! Woot!
Hey, library bloggers---
If you're attending the PLA Conference in Minneapolis next week, please consider yourself invited to the WebJunction Member Reception on Thursday, March 27, from 5:30 to 8:00 pm at the Hyatt Regency.
I hope to see you there, and maybe even at my program with Joan Frye Williams, "It Ain't Necessarily So: Challenging the Assumptions of Legacy Librarianship" on Saturday morning at 8:30 am (gulp) in room M101 of the convention center.
Illustrations by Ana Juan and Roz Chast
In a unique collaboration, artists from The New Yorker and other leading figures from the contemporary art scene have created illustrations, paintings, and sculpture inspired by the Met's new production of Humperdinck's beloved opera based on the Brothers Grimm fairy tale. The works are currently on view in the Met's exhibition space, and many of them also appeared in a portfolio in a recent issue of The New Yorker.
Lou Romano worked on The Powerpuff Girls from 1999-2000. (What great color and beautiful use of gouache.)
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It sounds like hell and as bad as anything I’ve seen as a library technical developer, but I don’t understand how you get to the “we should get Macs” conclusion. Maybe that’s just because Macs are causing me trouble…
Hi Jessamyn,
I’m the project coordinator for TechAtlas.
As I would say to any user, I’m sorry if the process wasn’t as smooth as it could have been. Our goal is certainly to make the process as straightforward and easy as possible. However, using the feedback you wrote, we can improve the process for other users and I think you have already seen some of those changes take effect.
Because of the inconsistency you reported about the Privacy Policy and Terms of Use statements, I was able to update those pages. Thanks for the catch.
The Firefox issue that you found is something that our developers have worked on improving. We can now allow Windows users with Firefox browser to use the automated inventory tools. However, for several reasons, I was waiting on updating those workflows until January. In light of your comments, I did change the page to inform users that Firefox will work with the automated tools. I will also update the message to clarify for non-Windows users.
Sometimes we can fix issues with the system quickly, as long as we know there’s a problem. We value user feedback and suggestions and a great deal of the improvements that are made to TechAtlas are driven by user requests. If you see anything in the future, feel free to send us a message ([email protected]) so we can quickly resolve any issues and continue improving the resources.
Thanks,
Kendra Morgan
Following the adage to read twice and post once, while I appreciate your frustration and the fun of railing at the Microsoft/Gates/OCLC machine. I’d like to propose that a better headline and/or article could have been “How 10 minutes work got my library thousands in cash from the Gates Foundation.”
In some instances it is better, although not as macho, to RTFM or in this case invest an hour in the webinar. If so you would have learned that there are only two tasks necessary to comply with this section of the grant application process.
First update the library information. Change the contact name, you can always use the blind account like “comments” and your usual password, add perhaps the director as the secondary contact, use the NCES lookup tool provided or or Google NCES (took me 1 minute to get the NCES for Rutland) and save. Estimated time to complete 2 minutes.
Log off TechAtlas and log back with new login information.
For four computers, depending on how much info you need you can use either of two tools. The local tool, designed for standalone computers or work group computers can be run from a thumb drive or even a floppy and the results can be saved to be uploaded later.
If the computers are identical, let’s say 4 Gates grant computers. Upload the first one, chose view/edit, chose “duplicate” and copy it four times. Open copy1 and rename, rinse and repeat.
Let’s save you ran the tool on all four computers…estimated time to complete 8 minutes (10 minutes if you count travel time between desks).
If it were me, and I had four pretty similar computers I would chose the manual inventory, fill in the name of the computer, the OS,check whether or not it is a public access computer,add the date purchased and submit. Than I’d copy this 3 times, rename the copies and be done.
Bottom line no more than 30 minutes work may get your library enough cash to buy 8 new Macbooks.
Frankly not a bad investment despite the aggravation.
As to Overdrive I feel your pain and have about 100 computers to update…but the good news is that Overdrive now works with iPods so I guess that there is a silver lining.
You’re totally right, logging in to the website and figuring out how to make my profile information stick was the most frustrating part of this whole enterprise. I got all the relevant infomation about the necessary tasks from the letter. Once I logged in, it was simple to plug in the information — which I didn’t need to watch a webinar to figure out. I work roughly five to eight hours a week, an hour-long webinar is not cost effective for me or my library especially if it’s explaining to me how to do 30 minutes worth of work. The webinar would not have saved me two calls to NELINET (for my login and to figure out why there is another library’s name pre-populating the “network” area) and it would not have saved me from stepping through the “browser incompatibility” page.
I appreciate what the Gates Foundation has done for libraries in Vermont and outside of Vermont, but I feel that in 2008 there’s very little excuse for bad user interface design and mandatory websites that appear to still be in beta. Many librarians where I am aren’t much more advanced than their patrons technologically and this sort of thing has a chilling effect on their ability to get finding and advance in their tech knowledge and skillset.
As someone who has nothing to do with any of this, I’d just like to point out that many of us have had many bad experiences with Webinars and would just like a damn page with what we need to do in plain writing.
I don’t understand why everything has to be done in Webinar format that requires an hour to watch plus finagling your computer… which if you’re lucky, you have the access to do. (Try being the member of a 40+ library consortium sometime. You don’t have that luxury most of the time.) And if I have one more Webinar that requires me to sit on the phone for an hour at my computer, which requires me not only finding the time to watch the Webinar but ALSO scheduling the office phone so no one else is using it, I’m going to scream.
So I’m sort of with Jessamyn when she scrapped the Webinar pretty quickly.
I have this TechAtlas fun to look forward to. I’m signed up for the Webinar though I don’t really look forward to it. Sometimes I wonder why we have to jump through so many hoops to get some money for library computers. If we’re eligible in their eyes why don’t they just send us a check and have us report back to them on what we got for the money. As I understand it, the money will be divided into two years, with the first year requiring a 25% match & second year a 50% match. Last time around we had to get the computers they told us to (expensive ones) that haven’t stood up any better than the cheaper ones we have. I wonder if it will be the same this time. I can buy the four computers we need for what the matching funds will be for this grant. We already own four licenses for the Centurion Guard software & can use those. I also got four licenses for Office 2007 from Tech Soup for $20 ea. so already have that. I keep asking myself why I’m even considering putting myself through the process. Just in case, I guess, and on the hope that this time around we’ll have a little more leeway in computer choice.
[...] Applying for a grant…. For each computer, there are twenty-two fields to fill out, but only five of them are mandatory. We have four identical computers so this was actually pretty simple and you can edit the entries if you get anything wrong. … [...]
[...] Applying for a grant…. I guess this is good news? The part they left out is that my browser is incompatible because I’m on a Mac, not because I’m using Firefox. So we have four computers and it’s not that difficult to fill in the blanks. For each computer … [...]