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I love that my bank is making it easier for me to do business with them by no longer requiring me to put deposits in envelopes. I can just imagine the committee meetings for this one:
- But we’ve never done that before.
- But it will mean more work for our staff.
- But we don’t know what crazy thing might happen.
- And on and on
This makes my user experience easier and more convenient, which I really appreciate. And of course, those who still want to use envelopes can do so.
What small things can your library do to make your services (both in your building and online) easier and more convenient for your users?
banking,
convenience,
library 2.0,
user centered
