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E-Support: How Cisco Systems Saves Millions While Improving Customer Support

Average rating
4 out of 5
Based on 2 Ratings and 2 Reviews

Book Description

To keep pace with the growing need to provide solutions and support to their customers, many companies have built extensive phone-based customer support departments. The investment can be staggering-large expenses on personnel, training, computers, and other support technologies. Demand for phone-based support fluctuates drastically, leaving these assets unused for hours at a time and st... More
Book Information
PublisherCisco Press
Reading LevelUncategorized
# of Pages224
Publication Date08/26/2002
The Creators
About Andrew Connan (Author) : Hi everybody! I live in Santa Fe with my wife Roxanne, our 11 year old son Sam, our two collies Sherlock and Holmes, and our two pet rats Edgar and Arthur. I’ve been a tech writer for about eleven ... more
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About Vince Russell (Author) : Vince Russell is a published author. A published credit of Vince Russell is E-Support: How Cisco Systems Saves Millions While Improving Customer Support.
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