Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff
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Book Description
The most important resource that any call center has is its people. Customer relationships can be made or broken by one single interaction, so much is riding on the shoulders of the frontline staff. Managing these call center staff requires specialized skills and knowledge to ensure that they perform to their potential and stay motivated to deliver excellent service.
Call Center Supervisi... More
Call Center Supervisi... More
Book Information
Publisher | C.W. Daniel |
Binding | Paperback (2 editions) |
Reading Level | Uncategorized |
# of Pages | 228 |
ISBN-10 | 0974417920 |
ISBN-13 | 978-0974417929 |
Publication Date | 12/2004 |
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