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In 1993, Bain & Company launched a multiyear research project to gather facts about the use and performance of management tools. The objectives of this study are twofold: 1) to provide managers with an understanding of how their current application of these tools and subsequent results compare with those of other organizations across industries and around the globe; and 2) to provide the informati... More

In 1993, Bain & Company launched a multiyear research project to gather facts about the use and performance of management tools. The objectives of this study are twofold: 1) to provide managers with an understanding of how their current application of these tools and subsequent results compare with those of other organizations across industries and around the globe; and 2) to provide the information they need to identify, select, implement and integrate the right tools to improve their company's performance. As part of this study, Bain creates a yearly guide to 25 of the most popular and pertinent management tools. This guide provides a description, methodology, common uses and selected references for each of the tools. The tools included in the 2003 guide are: Activity-Based Management, Balanced Scorecard, Benchmarking, Change Management Programs, Contingency Planning, Core Competencies, Corporate Code of Ethics, Corporate Venturing, Customer Relationship Management, Customer Segmentation, Customer Surveys, Downsizing, Economic Value-Added Analysis, Growth Strategies, Knowledge Management, Merger Integration Teams, Mission & Vision Statements, Outsourcing, Pay-for-Performance, Reengineering, Stock Buybacks, Strategic Alliances, Strategic Planning, Supply Chain Integration, and Total Quality Management.

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