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Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria
Average rating
4 out of 5
Based on 3 Ratings and 3 Reviews

Book Description
Using the Malcolm Baldrige National Quality Award framework as its foundation, this practical handbook examines the relationship between Total Quality and actual business performance and explains how to build high-performing, results-oriented organizations. Readers will learn how to maintain the on-going quality process by focusing on leadership systems, strategic planning, customer relationships,... More
Book Information
PublisherGovernment Inst
BindingHardcover
Reading LevelUncategorized
# of Pages217
ISBN-10086587610X
ISBN-13978-0865876101
Publication Date11/01/1999
The Creators
About Robert J. Marton (Author) : Robert J. Marton is a published author. A published credit of Robert J. Marton is Sustaining Total Quality: Achieving Performance Excellence Using the Baldrige Award Criteria.
View Robert J. Marton's profile
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