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Matthews, Elizabeth. Different Like Coco.  Candlewick Press, 2007. 32 pp.  ISBN 978-0-7636-2548-1. $16.99More than anything, Coco Chanel's life story is a tale about using what you've got and and building on your strengths and resou

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It's day four of my sitting back at my desk after having been away for several weeks to spend important time with friends and family. All the same bright stars are here - more of them, actually - doing incredibly diligent, insightful work with and for libraries and library staff. Through their work they create and support change for our profession, and it's good change too: another librarian signed up for their first RSS feed; another library with a completed technology plan.

Having been away, I admit that I find myself somewhat disconnected from some parts of the overall effort. Sure, I'm floating about, making various remarks, each accompanied by a CRH jest, smirk, or toss of the hair. Honestly, it hasn't been too terribly difficult to dive back into projects and conversations, do what I do, what some like to call "be Chrystie Hill." But behind all that - it's as if I'm watching myself from above - I feel as if I'm about to cross a new threshold, but I don't know what's exactly I'm crossing over into. (I can hear George,and Marilyn, and Clayton, and others saying as they read this "Don't do it Chrystie - walk away from the light!")

Not to worry. I'm not leaving library land, nor what I still claim to be the best job in library land. On the contrary, the threshold involves some new ... let's call it perspective, but that's not the right word ... clarity? ... about "what's important," and it really is very simple: at the end of the day we all should be able to say that we are working to change libraries so that they matter more. (Don't say we already matter. We don't matter enough.) As a profession, we should be of single mind on this (or something like it) and all of our efforts should map to a vision - call me Utopian - where all libraries are relevant and thriving.

At the very least, I know that's why I care about my job, and that's why I come to work every day. Being away reminded me of the simplicity of it, really, and I'm hoping I can stay clear on this as I immerse myself back into the details and the complexities of our work. (Ever the optimist; I know, I know.)

Hello Libraryland. It is great to be back.

I'm at IL2007 and am having a great time. WebJunction people (pictured on our homepage here) are blogging our conference experiences here and I think we're all having a great time. Be sure to check it out if you'd like to hear more about what's happening at this year's festivities - you can also follow me at twitter if you want the play-by-play.

Meanwhile, applications are rolling in for three open Community positions on the WebJunction team. If you're interested in social networking tools and online community programming, or helping library service agencies build their own communities, please check out these current opportunities on the OCLC careers site (search for Seattle if you want to check out the jobs I'm referring to, or for WebJunction if you just want the general scoop), and LMK if you have questions!

When I was in library school, I read The Social Life of Documents (published in the first issue of first monday, May 1996) and it changed me.

[from the introduction]: Seeing documents as the means to make and maintain social groups, not just the means to deliver information, makes it easier to understand the utility and success of new forms of document. This social understanding of documents should better explain the evolution of Web as a social and commercial phenomenon.

I started to think about librarians (as people) and libraries (as institutions) not only as archivists, collectors, organizers, retrievers, and deliverers of information, but also as facilitators of social engagement; building capacity in individuals (not just knowledge) and building communities (local and otherwise) through connection between those individuals.

My colleague Andy Havens recently reminded me where it had all started for me when he pointed out some very interesting historical data on library circ numbers (his words), recently published (in Book Circulation Per U.S. Public Library User Since 1856) by Douglas Galbai, a senior economist at the FCC. Mr Galbai's research indicates that "historically established institutions (libraries) significantly stabilize borrowing behavior." But why?

[from the conclusion]: Borrowing books from public libraries is well-connected to a variety of institutions and values. Much of the pleasure from reading may be derived from discussing a book with friends who have also read the book. The desire to discuss books among friends may constrain the rate at which individuals will read books. At the same time, persons may value going to the library as an activity in itself. Borrowing library items may be in part a by-product of interest in those visits.


Coincidentally, our upcoming survey investigating privacy and information sharing on the web indicates that people who engage in social networking actually read more than those who do not. Really? Coincidence?

Could it be, asked Mr. Havens, that social networking could be one reason that people read more? When I have people with whom I have enjoyable book and reading discussions, would I tend to read more?

Ya think??

More than a decade has passed since the publication of The Social Life of Documents. But discussions around the social nature of our work seems to only recently be getting recognition in the professional library discourse. Sometimes I'm encouraged and engaged by the conversation. Sometimes I think to myself: why are we disconnected from this history? And why is this taking so long?

I was at the Dublin office all of last week and although I was working rather hard, I had a lovely, lovely time. I spent my time there in three ways: first, working on wireframes for the new social networking features that will eventually show up on WebJunction; second, doing a series of meetings with other OCLC product managers and their friends to find out which, if any, of those features might be useful to their services and/or community building efforts; and three, working closely with my WJ colleagues Dave Ungar, Michael Porter (libraryman), Clayton Wood, and our Seattle-based colleagues on the future direction and strategy for social networking at WJ. LMTU, jam-packed fun and excitement.

First night, libraryman and I were blessed with the opportunity to connect up with Jasmine & Bob (OCLC Social Networking) along with Lorcan, Thom, Stu, and Eric (OCLC research) over dinner. The bulk of our conversation fell on the topic of the relevance of emerging social tools to OCLC services and the cooperative at large. Later, over a makeshift bar (with contributions from Stu) at Lorcan's house, we meandered around current implementations and process, as well as discussed the im/prudence of "disruptive" technologies and "subversive" processes in the context of a much larger organization. We left with varying degrees of agreement on the extent to which both patron and library staff services should be "socialized" but we sure had fun dreaming up new ways to get stuff done that's not just cool, but ultimately supports the cooperative on the whole. BTW: Lorcan pointed to this cool list of tools yesterday. you may have already seen it, but I was wowed by it and wanted to pass it on here, just in case.

Next few days we rocked the WJ wireframes process, although we didn't quite get them into full draft (yet). As soon as they and initial design drafts are finished, we'll take them out to our community for initial review and feedback. Preview: what are you and your friends doing (in libraryland)? ;) Please leave comments, email, directmail, or whatever your preferred method of contact if you're not a regular WJer and you'd like to be involved in this feedback!!

Mid-week I spent a (too brief) lunchtime with George, whose careful leadership and trusted mentoring are always welcomed. If only he'd move to Seattle. This in between non-stop (literally) meetings with everyone from WorldCat.org to Delivery and Collection Analysis. I know there are those who like to refer to us as the "Anchor People" of libraryland (nice!) or to our OCLC headquarters as "the Deathstar" (not so nice, but funny!), but when you take a step back and think about it - we do some fairly mind-blowing things together as a cooperative.

By the time Friday rolled around, having spent nearly every waking hour in conversation with one or another of my colleagues about social networking, some things started to gel for me that hadn't before. Ideas are still marinating, but so far, here's how it goes:

-social tools are useful because they connect people around shared information, activities, or interests
-social tools might be efficient augments to online delivery of both tools and content (or data) because they can facilitate support, deliver news and documents, and connect people who work w/ the same stuff
-depending on what my role is in libraries, or how broadly I like to get involved or connect, I might want to have a fully integrated social experience (lots of people, lots of tools, lots of content) or very narrowly defined social experience (only people I work with, only content I care about, only the tools I use)
-if we could all get together on a shared platform (a single portal?), we could deliver the range between these extremes to "everyone" without their having to move from place to place on the web, and according to their preferences
-although i think primarily in terms of services to library staff, since that's where i spend most of my work time, consumers probably could benefit from exactly the same sort of thing - everything you can do with libraries, all in one place, and it's social

ideas are cheap, i know, but this is where my big giant dreams are starting to settle.

If you haven't heard about it, BIGWIG is ALA's blog / wiki / social networking interest group and they're doing a pretty cool program at the conference this year - bringing content and presentations to the web like never before. Yay! I just blogged about it over here and so I won't go on and on, but OCLC's very own Michael Porter (aka libraryman) just did one of the presentations (about the facebook developers platform) which you'll find hosted on WebJunction, here.

Thanks to Michelle (wanderingeyre) and others for putting this together. I'm excited to participate in the conversation on Saturday (1.30-2.30, Renaissance, Mayflower Rm), but also very, very happy to see this type of content reaching beyond the conference and onto the web in a dynamic, participatory way. Nice work!

Last week at CIL I conducted my first twitter + conference experiment and I have to say, I'm hooked on this tool even more than before. Here's what happened...

First, I recorded quick tweets about the sessions or meetings I was attending. At first I did this primarily for the folks following along at home, but quickly realized that my tweets were being picked up by fellow conference attendees in other sessions /and/ by fellow conference attendees in the same session. Same session tweets quickly turned into a mobile IRC type chat - we used our tweets to provide commentary on the speaker while in session. Folks in another session could get the gist of my sessions without being there. A full conference experience without the cloning! Rockin'. And the folks following along at home? One of my colleagues mentioned "it's amazing how much you can learn about a conference with such short notes from someone else who's there." Indeed. Another colleague directed me to a session he hoped I'd attend. Without my tweets, would he even have checked out the program? Not likely.

Second, I used twitter to find people. While at dinner with my fellow IAGer Alane, I broadcast the simple message "where are you?" (since I only follow 8 people I knew I could handle the answers). Several people responded and wouldn't you know it? A bunch of our blogosphere pals were merely across the street enjoying some beverages. Alane and I headed over in haste. Moments later, my WebJunction colleagues joined the fun. Talk about socially networking.

Finally, I used twitter to take notes /for myself/. You'd be amazed how much you can get into 140 characters. A quick look over my tweets from this last week and I have a reliable conference record, including reminders of things to post and people to follow up with. If my notes are interesting to my friends following, all the better.

I am as surprised by this as some of you. Me? On twitter? I checked this out as an experiment. I am the last person I ever thought would move into mobile online community. I like to read about such things, sure, but do it? And here I am.

What makes twitter work? Once I successfully solved a problem or made a meaningful connection, it was hard to turn back - at least for me. I've learned this over and over again with my work at the WJ. It's not about the tools we use, it's about the connections we make with them - both to people and to information.

What would make twitter better? Groups that you could separate into channels, still delivered by mobile. There are some creative ways to pipe tweets into separate strings, but it's a bit tedious and doesn't work with SMS (as far as I know). Also, I'd like the ability to block individual people from following me without blocking anyone who isn't your friend. (Sorry to my library followers who I inadvertently dissed when I freaked out last week due to JehovahOne's having added me. It was a little silly, I know, but I freaked just the same. Please, follow me again if you like. I promise not to diss you again!)