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Firing on All Cylinders: The Service/Quality System for High-Powered Corporate Performance

Average rating
4.2 out of 5
Based on 6 Ratings and 1 Reviews

Book Description
This authoritative, crisply written book gives managers a detailed and practical map for improving service and quality in their organizations. At the heart of the book are 12 key service/quality improvement areas or "cylinders". Clemmer outlines the steps for improving performance for each cylinder.
Book Information
PublisherBusiness One Irwin
BindingHardcover (8 editions)
Reading LevelUncategorized
# of Pages392
ISBN-101556237049
ISBN-13978-1556237041
Publication Date04/1992
The Creators
About Barry Sheehy (Author) : Barry Sheehy is a published author. Published credits of Barry Sheehy include Firing On All Cylinders.
View Barry Sheehy's profile

About Jim Clemmer (Author) : Jim Clemmer is a published author. Some of the published credits of Jim Clemmer include Firing On All Cylinders.
View Jim Clemmer's profile
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