Business School Essentials for Call Center Leaders
Book Description
Running a successful call center operation is like running a business. The leader of the business must have skills in strategic planning, organizational design, financial management and decision-making, business process improvement, risk management, and more. In addition, there is much today's call center executive needs to know about staff planning and management, workplace design, and acquiring ... More
Book Information
Publisher | C.W. Daniel |
Binding | Paperback |
Reading Level | Uncategorized |
# of Pages | 248 |
ISBN-10 | 0974417912 |
ISBN-13 | 978-0974417912 |
Publication Date | 08/2004 |
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