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Business School Essentials for Call Center Leaders

Book Description
Running a successful call center operation is like running a business. The leader of the business must have skills in strategic planning, organizational design, financial management and decision-making, business process improvement, risk management, and more. In addition, there is much today's call center executive needs to know about staff planning and management, workplace design, and acquiring ... More
Book Information
PublisherC.W. Daniel
Reading LevelUncategorized
# of Pages248
Publication Date08/2004
The Creators
About Maggie Klenke (Author) : Maggie Klenke is a published author. A published credit of Maggie Klenke is Business School Essentials for Call Center Leaders.
View Maggie Klenke's profile
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