Firing on All Cylinders
Book Description
This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
Book Information
Publisher | McGraw Hill Companies |
Binding | Paperback (8 editions) |
Reading Level | Uncategorized |
# of Pages | 392 |
ISBN-10 | 0786303565 |
ISBN-13 | 978-0786303564 |
Publication Date | 10/01/1994 |
The Creators
About Jim Clemmer (Author) : Jim Clemmer is a published author. Some of the published credits of Jim Clemmer include Firing On All Cylinders.
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