John's been trying to work out a shooting match between GoDaddy and Comcast. I hate it when I have to kick the can to confront corporate giants.
My tiny little website has been misbehaving. Pages won't load - the site hangs - a small jpeg takes 4 minutes to load. That's not good.
The expert GoDaddy web-hosting engineer ran a traceroute, saw nothing wrong and told me it was definitely a Comcast problem. I went to find any help at Comcast, but there isn't any. I could only find a user forum, where the poor abandoned souls in distress gather on the wrack & ruin of their technical problems, with the giant edifice of Comcast giving them the cold shoulder.
The lone Comcast castaways had a different result on the traceroute they kindly ran on my site.
On the forum I had 5 different people look at my site, who all live in different cities - one even in europe. They had the same results as I had. It seemed illogical that the problem would be with Comcast when the problems I have are experienced by the different people who live all around the world.
To say I felt like I was up the creek without a paddle is putting it mildly.
So armed with this new knowledge, I went back to GoDaddy. I spent 40 minutes while a patient GoDaddy admin poked around and finally found some test pages that were not working, just like I told him. Finally after 10 more minutes I was delighted to hear him say, "Whao! What's this? That's interesting... so it DOES look like it's on our end after all!"
And it turns out it's a newly discovered issue that they're working on. Hopefully it'll get fixed soon! My website is my portfolio.
So I'm not crazy and it's not just me! It might be affecting many, many websites out there. It's all too complicated for me to figure out.
Oh, and the web-hosting admin was very complimentary about my illustration... he said it reminded him of Dr. Seuss.
0 Comments on "Website - we have a problem!" as of 1/1/1900
Add a Comment