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Viewing: Blog Posts Tagged with: twitter and customer service, Most Recent at Top [Help]
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1. Twitter anger update and being treated well

Screen Shot 2013-06-21 at 10.03.42 AMI am learning…

Happy to report that since I expressed my upset on Social Media with how I had been treated with Customer Service at Verizon, I received a phonecall from Verizon trying to remedy the problem! Ed, my new customer service rep, was in contrast, very kind and helpful. He explained to me that he tries to put himself in the customer’s shoes and how he/she would see things. I attracted another empath! Unlike the first rep who was very shaming and assumed I did something “wrong,” he was very understanding. He corrected the problem.

This whole experience has shown me how far I’ve come in how I want to be treated in the world. A part of me would get lost in that shame space even if I had done nothing wrong, so I probably accepted that behavior in the past. (Perhaps because as a sensitive, I am very over-responsible.)

The Bad Little Girl Syndrome

I remember a year ago or so taking Emma to the old veterinarian who was excellent in knowledge but known for her cold approach. She shamed me for going to another veterinarian and even the holistic vet prior to her. She frowned at me and said kangaroo dog food would be the only food option we had and if I didn’t take her suggestion I was “wrong.” And then I was shamed at the reception counter when I complained of the extra charges that were added that I was unaware of.

I went home that day feeling like the little girl who forgot to do her chores and was punished. I had one hell of a migraine that night.

My entire adoptive parenting experience was about dealing with folks who didn’t hear me and shamed me for what they felt I “should have” done. I was treated horribly by the child, and most everyone involved, and that’s an understatement.

But obviously something huge had shifted this time around.

I found the new veterinarian and when Sarah was gravely ill, I had TWO wonderful veterinarians (including her holistic vet) aiding her in her care and HEARING me. I was told “you are doing a great job.” I had all the support on all levels I needed to take care of her in the end.

Big chunks of my life broke away where I wasn’t getting my needs met or heard. I broke away from organizations that didn’t hear me at all.  This time around when I ask for help or assistance, it’s there and it’s excellent support.

I attracted a part time job I love to do that feeds me in every way and I’m told “Just keep doing what you are doing. We love it.” What a change!

You won’t go backwards

And then there was Ed to show me this. Some folks say that the Universe gives you tests. In this case, I got a little taste of what I used to experience. I needed to stand my ground and ask for the new energy where I am now comfortable living at, and by doing so, it gave me confidence I won’t have to have those negative experiences anymore now that I had the new game plan or map for how I want my life to be like.


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