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"What Makes Six Sigma Work?" was written for managers and executives who are interested in or have questions about six sigma. My purpose in writing this book is to bring together in one manuscript the key lessons that have been learned about six sigma projects and the lessons we have learned from other successful management practices such as lean management, total quality management and statistica... More

"What Makes Six Sigma Work?" was written for managers and executives who are interested in or have questions about six sigma. My purpose in writing this book is to bring together in one manuscript the key lessons that have been learned about six sigma projects and the lessons we have learned from other successful management practices such as lean management, total quality management and statistical process control. I referred to the work of key authors and researchers in the field of management, change management and to case reports about the successes of GE, Motorola and other organizations. My research showed that six sigma has to be based on a sound knowledge of change, behavioral contexts, teams and theory of a business. The book summarizes the practices, standards and values that every organization must implement in order to have a successful six sigma or any other change program.

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