2004 Customer Service Conference Proceedings
Book Description
Proceedings from second annual AWWA Customer Service Conference which addresses the pressing and timely issues of facing the utility industry. Topics include emergency call center, Customer Information Systems, customer communications, performance measures, employee evaluation, operations optimization, strategic planning, performance evaluations, credit and collections best practices, and new ... More
Book Information
Publisher | American Waterworks Association |
Binding | CD-ROM |
Reading Level | Uncategorized |
# of Pages | N/A |
ISBN-10 | 1583213139 |
ISBN-13 | 978-1583213131 |
Publication Date | 04/15/2004 |
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