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Call Center Staffing: The Complete, Practical Guide to Workforce Management
Average rating
3.9 out of 5
Based on 28 Ratings and 12 Reviews

Book Description
Call Center Staffing - The Complete, Practical Guide to Call Center Management takes the reader through the step-by-step process of forecasting workload, calculating staff, creating schedules, tracking daily performance, and managing by the numbers in a call center. Topics include:

Overview of call center staffing issues
Data gathering and analysis
Forecasting workload
Ca... More

Book Information
PublisherC.W. Daniel
BindingPaperback
Reading LevelUncategorized
# of Pages197
ISBN-100974417904
ISBN-13978-0974417905
Publication Date08/2003
The Creators
About Penny Reynolds (Author) : Penny Reynolds is a published author. Published credits of Penny Reynolds include Call Center Supervision: The Complete, Practical Guide to Managing Frontline Staff and Call Center Staffing: The Compl... more
View Penny Reynolds' profile
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