Firing On All Cylinders
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Book Description
This authoritative, crisply written book outlines Zenger-Miller/Achieve's Service/Quality System that is used in dozens of public and private sector companies. At the heart of the book are 12 key service/quality improvement areas--or cylinders--that show how to signal commitment, listen to internal/external customers, improve processes, realign systems, and more.
Book Information
Publisher | Macmillan Canada Div Of Canada |
Binding | Hardcover (8 editions) |
Reading Level | Uncategorized |
# of Pages | 292 |
ISBN-10 | 0771599676 |
ISBN-13 | 978-0771599675 |
Publication Date | 01/01/1901 |
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